Discount Perfume

Q. Are all of your products fresh and genuine?
A. We never sell anything other than 100% genuine, fresh, designer brand products. Freshness is also 100% guaranteed.

Q. Are my details secure?
A. Definitely. All the information we ask for is essential for us to process your order and keep you up to date on the latest offers available from Peaches N Cream Perfumery. We use Paypal, the internationally recognised payment processor to transfer all monies safely and to ensure all your details are kept secure.We make the promise to you that we do not sell, rent or otherwise pass on any of your details to other parties.

Q.Would you be able to find something not listed on your website?
A. We have an extensive global supplier network which ensures our product range is the largest anywhere on the internet so we just might be able to find what you're looking for, even if it's been discontinued in your country. If you have ordered an item before but don't see it listed anymore, it is most likely just sold out. We are normally able to replenish stock within a week so keep checking regularly. If the item you're looking for has not been relisted after a week, please contact us and we can advise when new stock is likely to arrive.

Q. How long will it take to get my order?
A. As a rough guide only, delivery times will depend on the postal services in your area. All orders are sent from our distribution centre within 24 hours of the order being placed. 4-6 postal working days for capital cities.
7-10 postal working days for other destinations.
10-14 postal working days for more inaccessible destinations.
NB: We suggest having parcels sent to your workplace if you are not able to sign for delivery at home.
10-14 postal working days for most destinations.
(please note that secure delivery cannot be guaranteed with this shipping option and it cannot be tracked).
If your order has not been delivered within the times shown above, please contact your local postal services using the postal reference number provided in your shipping status. This is e-mailed to you when your order is dispatched (see 'How do I know when my order is shipped?' below).
Still can't find your order? Please contact us. Please include your order number on ALL correspondence to ensure prompt service.

Q. What if my order hasn't arrived after 14 working days?
A. While there is some limited tracking available for registered airmail, the best option would be to check with your local post office as sometimes notice of attempted delivery may have been misplaced. Contact details of your local post office can be obtained through the website of your country's postal service. We may be able to trace your parcel if it isn't at your local post office, but please note that a full trace will take a minimum of 7 days due to postal requirements.

Q. How will I know when my order has been shipped?
A. After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number. Once despatched, a second email will be sent to inform you that your order has been shipped which will have the date and reference number for your package. Orders are shipped within 24 hours after the order has been placed.


 

Q. I don't have a credit card. How else can I pay?
A. Paypal also has the facility for you to make payments by cheque.

Q. How do I pay you through PayPal?
A. Upon reaching the payment section of the checkout process, select the 'PayPal' payment option and input your registered PayPal e-mail address in the space provided.
Once your order has been confirmed and you have received your order number and final total, you will be taken to the Paypal site to complete payment. You will received confirmation of your purchase by email and can login to your Paypal account to view the transaction.

Q. Can I return a product?
A. Any problems with items you receive must be reported to us within 14 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.
Our site is aimed at customers who have already purchased and experienced the product. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused. If there is any defect in the product on receipt then it may be returned to us for a refund at that time.
Please contact us before returning anything so we can inform you where to send and how to arrange the refund.
Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order.

Q. What happens if you are out of stock?
A. If your ordered is out of stock, the order will be put on backorder if new stock is immanent. If the time arrival of new stock is not known, a refund will be sent to you or you may decide to choose a different product. You will be contacted by email to confirm your wishes. We stand by our money back guarantee.